Privacy Policy

1 Who We Are

This Privacy Policy applies to the rbajer online casino and sports betting platform, accessible at rbajer.ws and all associated sub-domains and mobile interfaces. When this policy refers to "rbajer", "we", "us", or "our", it refers to the entity operating the rbajer platform.

rbajer acts as the data controller in respect of the personal data collected through the platform. This means rbajer determines the purposes and means by which your personal data is processed. If you have any questions about this Privacy Policy or about how rbajer handles your data, please contact us at [email protected].

2 Information We Collect

rbajer collects personal data from you in the following ways and categories:

rbajer does not intentionally collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data. If you voluntarily provide such data in the course of a support interaction, rbajer will process it only to the extent necessary to resolve your query and will delete it thereafter.

3 How We Use Your Information

rbajer processes your personal data for the following purposes, each of which has a corresponding legal basis:

• Account registration and management: To create and maintain your rbajer account, verify your identity, and provide you with access to the platform's services. Legal basis: performance of a contract.
• Payment processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and Bangladeshi bank transfers, and to maintain accurate financial records. Legal basis: performance of a contract and legal obligation.
• Age and identity verification (KYC): To verify that you are at least 21 years of age and to comply with anti-money laundering (AML) obligations. Legal basis: legal obligation.
• Responsible gaming compliance: To monitor your gaming behaviour, enforce self-exclusion or deposit limits you have requested, and identify potential signs of problem gambling. Legal basis: legitimate interest and legal obligation.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, account takeovers, and other illegal activities. Legal basis: legitimate interest.
• Customer support: To respond to your queries, complaints, and requests submitted via email or live chat. Legal basis: performance of a contract.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates where you have given your consent. Legal basis: consent (which may be withdrawn at any time).
• Platform improvement: To analyse usage patterns, fix bugs, and improve the overall user experience on rbajer. Legal basis: legitimate interest.

4 Cookies and Tracking Technologies

rbajer uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files stored on your device when you visit rbajer.ws. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for the platform to function correctly. These include session authentication cookies and security tokens. You cannot opt out of these cookies without ceasing to use the platform.
• Performance Cookies: Used to collect anonymised data about how visitors use the platform, including which pages are visited most frequently and where errors occur. This data helps rbajer improve platform performance.
• Functional Cookies: Used to remember your preferences, such as language settings and display preferences, to provide a more personalised experience.
• Marketing Cookies: Used to track your activity across sessions and deliver relevant promotional content. These cookies are only set where you have given your consent.

You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the rbajer platform.

5 Sharing Your Information

rbajer does not sell your personal data. We may share your data with carefully selected third parties only in the following circumstances:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank, and other payment partners receive transaction data necessary to process your deposits and withdrawals.
• Game studio providers: Studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the minimum data required to operate their games within the rbajer platform (typically a pseudonymous player identifier and session token).
• Identity verification providers: Third-party KYC service providers may receive copies of your identity documents to complete age and identity verification on rbajer's behalf.
• Legal and regulatory authorities: rbajer may disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by applicable law, court order, or to protect the legitimate rights and interests of rbajer or its users.
• Business transfers: In the event of a merger, acquisition, or sale of all or substantially all of rbajer's assets, your personal data may be transferred to the acquiring entity, subject to equivalent privacy protections.

All third parties with whom rbajer shares personal data are required to process that data in accordance with applicable data protection law and are prohibited from using it for any purpose other than those for which it was shared.

6 Data Retention

rbajer retains your personal data for no longer than is necessary to fulfil the purposes described in this Privacy Policy. The following retention periods apply:

• Account and identity data: Retained for the duration of your active account, plus a minimum of five years following account closure, to comply with AML and record-keeping obligations.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction, as required by financial regulations applicable to the Bangladeshi market.
• Customer support communications: Retained for two years from the date of the last interaction, unless the communication relates to an unresolved dispute, in which case data is retained until the dispute is fully resolved.
• Marketing consent records: Retained for as long as you maintain an active rbajer account. If you withdraw consent, the withdrawal record is retained for three years as evidence of your decision.
• Technical and usage data: Anonymised aggregated data may be retained indefinitely for analytics purposes. Non-anonymised technical data is deleted after 12 months.

7 Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by rbajer:

• Right of access: You may request a copy of the personal data rbajer holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to rbajer's legal retention obligations.
• Right to restrict processing: You may request that rbajer restricts the processing of your personal data in certain circumstances.
• Right to object: You may object to processing of your personal data based on legitimate interests, including profiling for direct marketing purposes.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that rbajer provides your personal data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, please contact rbajer's support team at [email protected]. rbajer will respond to all valid requests within 30 calendar days. In complex cases, this period may be extended by a further 60 days, in which case rbajer will notify you of the extension and the reason for it.

8 Children and Minors

The rbajer platform is strictly for adults aged 21 and above. rbajer does not knowingly collect personal data from individuals under the age of 21. If rbajer becomes aware that it has inadvertently collected personal data from a minor, that data will be deleted immediately and the associated account will be closed.

If you believe that a minor has created an account on rbajer or provided personal data to us, please contact [email protected] immediately so that we can take appropriate action.

9 Security Measures

rbajer implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption for all data in transit between your device and rbajer servers;
• Encryption of sensitive data fields (such as payment credentials) at rest;
• Role-based access controls limiting staff access to personal data on a need-to-know basis;
• Regular penetration testing and vulnerability assessments;
• Incident response procedures to detect, report, and address data breaches promptly.

While rbajer takes all reasonable precautions, no security measure is completely infallible. In the event of a data breach that is likely to result in a high risk to your rights and freedoms, rbajer will notify you without undue delay.

10 Changes to This Privacy Policy

rbajer may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform features. The updated policy will be published on this page with a revised effective date. Where changes are material, rbajer will notify registered users by email or via an in-platform notice at least 14 days before the changes take effect.

Your continued use of the rbajer platform following the publication of any update constitutes your acceptance of the revised Privacy Policy. If you do not accept the changes, you should close your account before the revised policy takes effect.

11 Contact and Complaints

If you have any questions, concerns, or complaints about this Privacy Policy or about rbajer's data practices, please contact our support team. rbajer aims to acknowledge all written privacy queries within 24 hours (BST) and to provide a substantive response within 14 calendar days.

Email: [email protected]

Support hours: 24/7 — Bangladesh Standard Time (UTC+6)

If you are not satisfied with rbajer's response to your privacy complaint, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.